Frequently Asked Questions
Everything you need to know about our products and how we work.
What makes Coeur de Lait products different?
All our products are made with 100% natural ingredients — no preservatives, no artificial additives, and no added hormones. Our cows are raised on natural nutrition, and every batch goes through strict food safety checks in our own factory.
Are your dairy products free from preservatives?
Yes. Every product we make — from fresh milk and labneh to ghee and butter — contains zero preservatives. What you get is exactly what nature provides, nothing more.
How do I place an order?
Browse our products, add items to your cart, and proceed to checkout. You can check out as a guest with just your email and phone number, or sign in to your account for faster ordering and order tracking.
What payment methods do you accept?
We accept Cash on Delivery (COD) and Whish money transfers. For Whish payments, you will be asked to upload a screenshot of your transfer to confirm the order.
How long does delivery take?
Delivery times vary by zone. Our team will confirm your estimated delivery window once the order is placed. We work hard to get your fresh dairy to you as quickly as possible.
Do you deliver across all of Lebanon?
We deliver to a growing number of zones across Lebanon. During checkout, select your area to see if we cover your location and to view the applicable delivery fee.
Can I order in bulk for my business or restaurant?
Absolutely. We supply premium dairy products in bulk to restaurants, cafes, health brands, and retailers. Visit our Collaborate page or reach out via WhatsApp to discuss your needs.
How should I store the products after delivery?
All fresh dairy products should be refrigerated immediately upon delivery and consumed before the best-before date printed on the packaging. Ghee can be stored at room temperature in a cool, dry place away from direct sunlight.